Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.
1. Prior Authorization for Product Returns and General Policies
To return a product to feiyuqian, you must get prior authorization and a Return Merchandise Authorization Number ("RMA") from feiyuqian. This number can be found on the printable Product Return PDF that is accessible after a return request has been accepted. The RMA number must be displayed prominently on the outside of the box, and you must include a copy of your Product Return PDF. An item returned to us without a Product Return PDF or RMA number can not be accepted and will be returned. feiyuqian may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective products. All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. feiyuqian can not be held responsible for damage that occurs in transit. Inspect your product carefully before shipping as any signs of wear or use will result in a refused product return. No items are accepted for exchange or return after 30 days from the purchase date.
2. Defective Merchandise
feiyuqian will allow defective merchandise to be returned for an exchange only. Note that if feiyuqian is unable to reproduce the problem(s), the item will be shipped back and you will be charged for the return shipping. Whether or not an item is considered defective is determined in the sole discretion of feiyuqian. feiyuqian will not be liable for equipment that might have been lost and/or damaged as a result of defective merchandise. As an example, if a video transmitter you received from feiyuqian is defective and stops working during flight causing you to loose your airframe, feiyuqian may replace the defective video transmitter, but not any other equipment that might have been lost and/or damaged due to the defective video transmitter.
3. Shipping Costs
4. Additional Terms and Conditions
Please review feiyuqian's full Terms and Conditions for additional terms and conditions that apply.
Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.